Política de envío
At Wellix, we currently ship orders within the United States only.
Processing Time
Orders are usually processed within 1–2 business days after payment has been confirmed.
Orders are processed Monday through Friday, excluding weekends and public holidays.
Processing time is separate from the estimated delivery time.
Delivery Time
Estimated delivery time is usually 2–5 business days after the order has been shipped.
Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the shipping carrier, destination, weather conditions, public holidays, transportation disruptions, or other circumstances outside our control.
Shipping Area
We currently ship to valid addresses within the United States only.
At this time, Wellix does not offer international shipping.
Shipping Fees
We offer free shipping within the United States on eligible orders.
Any applicable shipping fees will be displayed at checkout before payment is completed.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.
Please allow some time for the tracking information to become active after the carrier receives and scans the package.
Incorrect or Incomplete Shipping Address
Please review your shipping address carefully and make sure it is complete and accurate before submitting your order.
Customers are responsible for providing the correct recipient name, street address, apartment or unit number, city, state, ZIP code, and contact information.
If an order is delayed, returned, lost, or delivered incorrectly because of an inaccurate, incomplete, or outdated address provided by the customer, Wellix may not be responsible for reshipping fees, replacement costs, or refunds.
Please contact us as soon as possible if you notice an address error. We cannot guarantee that an address can be changed after an order has been processed or shipped.
Lost, Delayed, or Missing Packages
If your package appears to be significantly delayed, lost, or marked as delivered but has not been received, please contact us as soon as possible.
We will review the available tracking information and assist with contacting the shipping carrier where possible.
For delivery-related issues, please provide:
- Your order number
- Your tracking number
- A description of the delivery issue
Please note that carrier investigations and delivery claims may require additional processing time.
Damaged, Incorrect, or Missing Items
If your order arrives damaged, contains an incorrect product, or is missing any items, please contact us within 48 hours of delivery.
Please provide:
- Your order number
- A clear description of the issue
- Photos or videos of the product
- Photos of the outer packaging and shipping label
- Clear photos showing any damage, incorrect items, or missing contents
Please do not discard or return any product unless our customer service team instructs you to do so.
Contact Us
If you have any questions about shipping or delivery, please contact us:
Email: service@wellixpetshop.com
Phone: +852 5138 5551
Business Hours: Monday–Friday, 9:00 AM–6:00 PM HKT
